SA Postal Services bad Services!!!

I have an Parcel that I ordered online on the 28th April 2018.. I have tried tracking it online but only became successful with tracking it on the SA Postal site on the 10th June 2018 when it finally showed that is only now arrived in the exchange office. Also tried phoning them on their customer care line which they never answer.. and I tried mailing them with no success either, they even have this sms line where you can send your tracking number to 35277.. needless to say, I have sms'd that line also with no success.. I am really disappointed in our Postal System and I don't think I will recommend sending or even ordering anything if it has to go through our Postal Services. Even when you are lucky enough to get though their customer service line their version of assistance is very poor!