SA Postal service losing Packages and not responding.

I have had a parcel stack at JHBNET since the 22nd of January. I cant get hold of anybody or a reply to my Emails regarding this matter. The code on the tracking Page is: Coll Doc JNBNET. This is utterly disgraceful on an overnight package. The SA Post Office is run in the same way as most of the state owned enterprises. Its brilliant creating more jobs, but you have nobody that can actually do them correctly.