SA Postal Service/EMS

I am sooo frustrated. I bought an item from ebay on the 26th of May RB***HK and is has been at customs in SA from the 20th of July.<br> I phoned customer service at ***but no answer after 10min's.<br> Then I phoned ***, and I asked if I could come and pick up my parcel from the airport. The lady said yes but I must bring a copy of my invoice and id.<br> I arrived there at 14:00 (drove from pta) there were about 15 customers sitting and 5 standing. <br> There were no single person behind one of the 10 desks.<br> I asked the lady at security where all the staff was and she said that thet were all looking for parcels.<br> After 15min's someone came out with a parcel.<br> I did the math and saw that I was going to waste 2hours of my time.<br> I then read a sign saying that no one can pick up without an sms or official delivery note.<br> I had to leave emty handed. <br> <br> My parcel is now stuck at the Tswane Hub as of 01/07/2015 and not been scanned since. <br> There is no one aswering emails or telephones.<br> <br> Please help.<br> Regards<br> Rudi Porter