SA postal (could not give a dam) service

I ordered a parcel from a overseas company .unfortunatly i did not know that they used the post ofice as their local carier When parcell started taking quite a long time to arive i checked it on the company tracking system and was revered to post ofice tracking app as it had already been dellivered to them . Acording to the post ofice app the parcel has been at herculus pretoria post ofice for 7 days . Also app says that they were unable to delliver it althou no atempt was actauly made to deliver . App also says that a notivication was sent to me . I however receved no notivication This prompted me to try and incuire at said branch . But lady at parcel counter simply refused to even look at tracking no or listen to any of what i was trying to say Instead i was simply told to leave and wait for a notivication Since i never recieved the first notivication i highly dought that i will recieve a second As such i have sent two e mails to their customer services wich have so far also been completely ignored So it seems that parcels sent through post ofice sould outimaticly be considered lost as no one there could be bothered with geting it to the intended recipient