SA Post Office Useless! Typical state institution!

After waiting a ****** month for a parcel to arrive in SA via airmail from useless china. The Johannesburg International Mail Centre (JIMC) haven't faired much better. After reading numerous comments and posts regarding the JIMC's ******* actions such as not informing a customer who is awaiting the parcel that the parcel was sent to customs and what further actions are needed from the customer. instead they will play a waiting game where after a certain amount of time where no customer has claimed the package they will then mark the package as returned to shipper (less of course of the contents of the package). I have emailed and got great service from Maud Ngalo and provided her with my purchase invoice for customs which was sent to customs. After a week i asked for an update which Maud forwarded to Monica Lynch and no response received. How long must i still wait for you to inspect my invoice, clear my parcel and send my parcel to me? A month? i suppose a reasonable amount of time for checking, clearing and sending my parcel is like a month, a year? Wake up and try and atleast perform your monopolised duties like a private company would. My tracking number is RI***ZA