SA Post Office totally apathetic and incapable of Customs clearance

A business parcel arrived in the country on 9 January. I sent an e-mail with my importer code on 17 January, anticipating that the Post Office would need that for Customs Clearance. Numerous telephone calls and e-mails directed to SA Post Office tracking and JMC (Mathapelo, a manger, and her manager, Sipho Mashele) has so far only resulted in Spho asking his staff to please follow up. No responses received from him or his staff, even after further e-mails to request why Customs clearance could not have taken place in 10 weeks.