SA Post Office: the black hole

SA Post office not answering their phones and not replying to emails for weeks on end. My parcel was sent from Austria on 10/21/2021. It arrived in South Africa on 10/28/2021. My parcel has been in Durban for a month and a half. So so bad ... the phone just rings for hours and I am told by a voice recorded message to please be patient. 10/29/2021 8:12 AM Departure from inward office of exchange DURBAN C