SA POST OFFICE - REFUND

I paid to have the parcel sent to Australia on the 25th of July 2023. On the 13th of October 2023 l was told that their export mails were grounded (after l had followed up, not sure when l was going to be told if l had not made a follow up). I don't understand how the employees for the post office were not aware that they are not sending parcels to Australia , l mean thats poor communication inside the organization itself. So l collected my parcel back (with a fee charged) and Since last year l have been in and out of the Edenvale post office but l have not received my refund . I did all the necessary paperwork but l am still waiting for my money . Trust me the customer service is very poor, you can email all you want but they do not respond. I only got a response after l asked on twitter and that is after months of emailing with no response, calls don't get answered, no one calls you just to update or acknowledge receipt. The rep who was helping me stopped answering her phone as well so l don't know if its some kinda **** or what because honestly processing a refund shouldn't take this long for such a big organization . I REALLY REALLY NEED MY MONEY BACK, DESPERATELY.