SA Post Office Poor Serivce

I had a parcel delivered from abu dhabi which arrived at the JHB INT MAIL CENTRE (HUB) on 2014/09/21 11:29. It was last scanned a month after that 2014/10/21 07:50 at the JHB INT MAIL CENTRE (HUB) and the delivery status has not changed since then. <br> I have phoned EMS Cape Town, Joburg and Durban several times each and the phone rings for minutes and eventually the call is disconnected. The auto voice prompt says they are experiencing high call volumes. <br> I phoned the SA Post Office customer care in Cape Town in December 2014 and received a new tracking SA number - ri***za. <br> I phoned the same office on Monday 26/01/2015 and spoke to Odette who tried to track the parcel and tracked it to the JHB INT MAIL CENTRE (HUB) where i knew 'it was' already. She suggested I call Franz Maritz on ***/3 which I have done twice. Both numbers automatically go engaged. I aslo email Franz at [Email Removed] and have not yet received a reply.<br> Can somebody at the post office please tell me when my parcel will be delivered.