SA Post Office Mamelodi East Rethabile Inhuman Service

The service at the SA Post Office of Mamelodi East Rethabile has been foreverly poor since the beginning of time. It's even worst since the distress grant has been introduced. The service there is of poor quality and inhuman. The tellers there don't even make it an effort to explain to people what is the procedure to receive the grant. They just let them stand in the queue to only let them know when they're at the tellers that they don't qualify for collection. What I don't understand is that why can't one of them confirm if the people have the correct docs to collect, so that they don't just stand there for 6 hours straight. To only be told to go home empty handed. People need this money that's why it was introduced in the first place. This is not childs' play. Some families don't have food as we speak they were dependent on it. Just because they have jobs that are paying them, they chose to not take this pandemic serious. There's a reason why it's called that. Right now as I'm writing this review a lot of people have been turned back hungry, frustrated and sad. Can there be a system so that people don't stand in queues just to be turned back.