SA Post Office Lack of being a service provider

when you know customer service is no longer a service. i have been sent a parcel from Germany. Visited the post office in North-end to follow up. The clerk sat in a corner "typing on cell-phone". I asked when are you guys open for enquiries. the response was "the doors are open -we are open".... after providing tracking number, clerk said that it has been scanned out of JHB. Naturally followed up by so when will it be in PE as it has been 6 days since the scan. followed by "we don`t know" - go onto the website .......... * the website indicates insufficient data to advise on status .......... * mailed customer service with detail asking for help .... it has now been 24hrs with no response ........ * called the customer "care" line on the 17th, held for 10mins ..... * called again on the 18th , held for 5mins .....