SA POST OFFICE IS JUST USELESS LIABILITY

I am expecting a package which left France on the 20th of April 2015 and it should have arrived by now and I am still waiting and it's going to a month now. I went to the SA Post Office website to use the track and trace and the track and trace page doesnt work. I called the customer service a few times and each time there is a woman's voice saying they are experiencing high call volumes.I left the phone on speaker to see if someone will pick up or if my call will be transfered and for almost an hour, it was still on about high call volume and no answer. I went to the website and called almost all the numbers in the contact us section just to see if I can get thru and same thing, the phone rings two or 3 times and the voice comes, we are experiencing high call volumes. I mean do any of these people work and if they cant pick up the phone why dont they make sure we can atleast trace and track on the website which is not working. Infact a colleague told me they were waiting for a package earlier this year and the track and trace was not working then either! so now i cant get assistance and i still dont have the parcel that should have arrived by now!!!