DT
Debbie T

1 reviews | Active since Jun 2013

22 May 2015, 10:14

SA POST OFFICE GIVES NEW MEANING TO SNAIL MAIL

I received a slip informing me that there was a foreign parcel waiting for me at the Post Office. I was not expecting anything, I then remembered my family in Australia mentioning to me that they had sent me a book for Christmas. When I had not received it by January, they then sent me another one via a South African online company. So imagine my surprise when I opened the parcel at the Post Office and it was the book they had sent in NOVEMBER 2014 and I collected the book today MAY 22nd 2015. When I pointed this out to the less than friendly staff at the Post Office their response was to laugh and not in a nice way. They then continued to natter away. Not even a hint of an apology.<br> They just DON'T CARE!! THUMBS DOWN TO RANDPARK RIDGE POST OFFICE.

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Replies (1)
SA Post Office
SA Post Office's reply27 May 2015, 08:36
Official
Hello MOESON,

Thank you for your comment.

Your complaint has been referred to the Retail business unit with reference number: HD***. You will hear from the Area Manager shortly.

Kind regards

Customer Contact Centre