SA Post Office - extremely poor customer service! !

Ordered a parcel from China via Ebay in September 2024 with the estimated delivery date being 1 Dec 2024. Upon receipt of the tracking number I logged into the SAPO tracking website to check on the progress of delivery. On the website it stated that the parcel was sitting at Leraatsfontein Post Office and that a collection notice were already sent to collect the parcel. I have no idea how this could be possible in any way, as the parcel was meant to be delivered to Brenthurst Post Office in Gauteng. I contacted the email address provided on their website and requested that this incident be investigated as soon as possible. I also requested an explanation on how a collection notice was issued if the address on the DN or parcel was Gauteng but now sitting in Mpumalanga? Who did they send the notice for collection to as the recipient is situated in Gauteng? Surely they did not send the collection notice to myself in Gauteng to collect at Leraatsfontein in Mpumalanga ? Up to date (19 January 2025) I received no reply or response from SAPO customer service on the above! I strongly suggest that the email and contact details be reviewed as I am sure that the details on the website is non operational!