SA Post Office does NOT respond to emails

Item: SA Post Office
Rating: 1
Author: Stephanie C

I have emailed the SAPO a number of times, one of the emails on the SAPO site even sends back a "does not exist" error, to find out the status of some items I bought online from China. The Chinese tracking stops where the item entered SA so I am trying to find out whether the items are stuck in Customs or something. I have had no response. I have tried the website, it says there is no record and I must contact the Shipper's site, but that shows the item is here already. I have even smsed 35277 with no response. I have contacted my local PO's (4 in the area around me) and they have no record of the items. One woman was actually quite rude and stated that she sends out sms when she gets something so if I have no sms then obviously the package isn't there.

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Stephanie C's updateReviewer Update

23 Aug 2019, 09:16

Some extra information: Out of 9 orders, I have received 4. And these are 9 orders that were all done within 2 weeks of each other. The 4 items were received over a month ago.

Stephanie C's update23 Aug 2019, 09:16

Reviewer Update

Some extra information: Out of 9 orders, I have received 4. And these are 9 orders that were all done within 2 weeks of each other. The 4 items were received over a month ago.