SA Post Office Blues, bad service, bad customer ethics, bad overall

Been waiting for well over 30 days on update of a parcel that is "stuck" at JIMC. Placed a multiple vendor order and received 98% of my parcels within time of delivery as stipulated, but this one parcel is just not getting released from JIMC, and to ask for feedback and why it hasnt been dispatched to CPT is basically null response, just the normal escalation and nothing happens from there.