1 reviews | Active since Sept 2012
Rude and Unprofessional Staff.
I went to the Post Office at Westgate Mall to pay my motor vehicle licence & I was advised by counter 1 to complete forms. Once I had done that I went to submit them at counter 2 & greeted Lesedi who didn't respond but just gave me a dirty look as if I was a nuisance & rudely pointed to the last counter without explaining anything. I didn't understand what that bad attitude was about because he didn't even give me an opportunity to explain my requirements. It's totally shocking for SAPO staff to give such disgusting service especially after displaying their values on the walls. Their values state: \We will serve each customer with respect and dignity'. That is totally false and SAPO should train their staff to uphold those values or simply remove them from the walls as it is sheer lies. There are plenty of unemployed people who are highly professional & would gladly do Lesedi's job. To make matters worse when his colleague Mike called him to explain his behaviour he didn't even bother to respond and just ignored him too. This total disregard for clients and fellow colleagues is highly unacceptable. If this is how you trained your staff then you need to review your methods."
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We have referred your complaint to the Retail business unit for the area manager's attention and remedial action. Your reference number is HD***.
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Customer Contact Centre
Thank you for your comment.
We have referred your complaint to the Retail business unit for the area manager's attention and remedial action. Your reference number is HD***.
You will hear from us shortly.
Kind regards
Customer Contact Centre
