Refund wanted to goods not yet found or scanned

I've sent mails many times to the jimc centre and customer service with regards to my parcels and am yet to recieve a reply. These two parcels have arrived in the country over a month ago ,RS***NL,RF***SG . Over the phone im told theres a huge backlog but parcels i've order before and after these have arrived. There obviously wont be any movement of the parcels anytime soon so please may you get back to me with how you guys will be repaying me for the lost/****** parcels. I dont want excuses of backlogs and being told to contact customer services as I've done that many times now, weekly. <br> I want a refund of my parcels of R1370. Else im taking this to consumer protection complaints. Its not the first time im having problems with delivery of mail.