***********, redundant SA Post Office

I wouldn't even give it a star. My husband ordered a parcel from China in November 2022, it arrived 10 Jan 2023, tracking number RG***CN. I have been calling the contact centre since end of February for the parcel. All of them told me its going to Cape Town, but the area code is for Jhb. I gave 5 agents, yes FIVE, the address and explained its in Gauteng, Johannesburg. They all took my number, my husbands number, the parcel number and the address, and said they would call me back. Today I called and the parcel is now in Cape Town, BUT the address is for Johannesburg. What is an area code for then. Then the call centre agent still made it my responsibility to track the parcel in Cape Town. It is taking all of my restraint not to lose it here. What are the call centre agents paid for? How do you not know that an area code is AREA SPECIFIC. GO AND FETCH MY PARCEL IN CAPE TOWN AND DELIVER IT TO WHERE ITVIS SUPPOSED TO BE DELIVERED.

Can the post office just do their jobs and stop being so confused about everything.