Really bad service

I have ordered some goods from China in March 2015. When I track the parcel I can see that it left there on the 18th of March 2015 but according to EMS they have not yet received the parcel. When I went to the Johannesburg International Mail Center, I was advised that the bags has not been unpacked yet and that is way I have not receive it yet. Currently I am awaiting about 13 parcels where all of them say it has arrived in S.A but EMS say they dont have any thing. Someone in EMS actually need to lift there buts if their chairs and stop eating their Chicken Licken or KFC and actually start doing their jobs. I have 3 days left to confirm that the parcels has been received or they will be returned by the sender and then be loosing my money as well.