Rampant Inefficiency Still Reigns Supreme at Post Office

My parcel was sent from Scotland on Dec 9th 2017 by Post Office International Courier Service. My reference number is RU ********** 21GB. As of today (28th Dec 2017) I am told that there is a backlog of six weeks at the Jhb Mail Centre. The people I have spoken to on the telephone do not know where my parcel is or when (if ever) I will receive it. (So much for the tracking service)! My parcel includes Xmas gifts for my grandchildren which, obviously, they did not receive. What kind of courier service is this? This is no service whatsoever. I must just wait in the hope that sometime I might just receive my parcel. Shame on you! All of our local (private) courier companies in South Africa provide a far superior service to the (non-service) offered by the South African Post Office. No wonder these private Companies are thriving while the Post Office is losing millions of Rands. My relatives in Scotland highly value (their) Post Office and didn't realise when they used this service that the efficiency they are used is worlds apart from what we in South Africa have to suffer.