RC
Richard C
1 reviews | Active since Apr 2015
23 Apr 2015, 14:54
Product received from JIMC.
I've written a previous complaint about my Parcel that was stuck at the JIMC. I was worried since it was a Fragile package.<br> <br> I am happy to report that my product was delivered in a rather good condition. No problems at all. Not on time, but at least not damaged.<br> <br> I still feel that the service is utterly bad considering that no one answers the call center, and as such no one can really give anyone peace of mind regarding their parcels, but given that my package arrived safe and sound, my confidence have been slightly renewed in the SAPO.<br> <br> Thanks to the people at SAPO that work hard to deliver the services.
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SA Post Office's replyOfficial
24 Apr 2015, 09:50Hello Richardac,
Your comment is noted and thank you.
On behalf of the Post office, kindly accept our sincere apologies for the poor level of service experienced . We value your remark as it gives us an opportunity to improve.Currently our Customer Call Centres are inundated with calls from customers regarding their outstanding international items which has resulted to a long wait on our queues. We can assure you that we now have extreme measures in place to help clear the backlog and we are hopeful that we will have our operations back to its prompt service delivery sooner.
We would like to thank you for bearing with us through these service disruptions and we sincerely apologise for an inconvenience suffered. Thank you for your positive criticism.
Regards,
Customer Service
Your comment is noted and thank you.
On behalf of the Post office, kindly accept our sincere apologies for the poor level of service experienced . We value your remark as it gives us an opportunity to improve.Currently our Customer Call Centres are inundated with calls from customers regarding their outstanding international items which has resulted to a long wait on our queues. We can assure you that we now have extreme measures in place to help clear the backlog and we are hopeful that we will have our operations back to its prompt service delivery sooner.
We would like to thank you for bearing with us through these service disruptions and we sincerely apologise for an inconvenience suffered. Thank you for your positive criticism.
Regards,
Customer Service
SA Post Office's reply24 Apr 2015, 09:50
Official
Hello Richardac,
Your comment is noted and thank you.
On behalf of the Post office, kindly accept our sincere apologies for the poor level of service experienced . We value your remark as it gives us an opportunity to improve.Currently our Customer Call Centres are inundated with calls from customers regarding their outstanding international items which has resulted to a long wait on our queues. We can assure you that we now have extreme measures in place to help clear the backlog and we are hopeful that we will have our operations back to its prompt service delivery sooner.
We would like to thank you for bearing with us through these service disruptions and we sincerely apologise for an inconvenience suffered. Thank you for your positive criticism.
Regards,
Customer Service
Your comment is noted and thank you.
On behalf of the Post office, kindly accept our sincere apologies for the poor level of service experienced . We value your remark as it gives us an opportunity to improve.Currently our Customer Call Centres are inundated with calls from customers regarding their outstanding international items which has resulted to a long wait on our queues. We can assure you that we now have extreme measures in place to help clear the backlog and we are hopeful that we will have our operations back to its prompt service delivery sooner.
We would like to thank you for bearing with us through these service disruptions and we sincerely apologise for an inconvenience suffered. Thank you for your positive criticism.
Regards,
Customer Service