Postoffice loses our parcels and then tells our clients ****med them

The postoffice is **********.

I am attaching the waybill to this complaint. We sent two parcesl to our Client Mrs Elana Willemse and both times they lost our parcel. As you can see on the waybill there is a barcode present and the stickers on the parcel does belong to the Post Office. However two weeks later MRs Willemse phoned me up saying the tracking nr doesnt exist as they phoned the Post Office and we havent sent it. When we went to our post office it was sent from they appologised stating the staff at the post office is too lazy to double check or even phone the branch but instead lie to clients and tell them we are ******** as it turned out.

I am going to take legal action because the client took that lie - as it and posted on the name and shame pages on Facebook that I am a **** and a *******. This is why postoffice has a bad rep. The content value is R593 and we will also be taking that further.

Very disgusted at the blatant lies they tell as we were then also told the parcel got damaged - and that after 2 months of searching for it. The further excuse we got from the post office was that their system was down and staff at the depos dont scan the parcels -- really?