postoffice dont follow protocol

Hi<br> <br> I am a frequent customer at the westville postoffice. I have come through previously to this branch on more than one occasion. I collect parcels for my husband who is unable to fetch himself due to long working hours and is on the road.<br> <br> I have previously come to collect and the have always issued me the parcel without asking for my husband ID. They accept my ID. Today i come to collect a parcel and i ama denied<br> <br> My concerns is that the post office has not followed the correct protocol for almost a year and today I have had been accused of being a **** as I cant remember names and faces of people I see randomly assisting me at the front desk.<br> <br> I want feedback and what action will be taken. I can provide his details, can the previous parcels be tracked so that I can prove that I have collected. As i have been treated with disrespect.