Postbank

I did an internet transfer into a Postbank account but this person is not using that account anymore so i send the money to his phone. I cancelled the money on the internet but it went through already. I contacted Postbank by email and I even mailed them the proof of payment and the cancellation but seriously they want the cancellation to come from Standard bank. If by any chance i am using that method it will cost me R450 for a measly R200 which i want back from Postbank.

Th type of service is poor because i did the transfer now they cannot return my money. What else can i do. Please help me.

This is the person assisting me with the query with no joy.

Nellie Du Plooy

Banking Officer B4

Banking & Balancing ACB

POSTBANK

Landline: +27 51 **********

Email: **********

Nelson Mandela Drive & Muller | Langenhovenpark | Bloemfontein | 9301