Post Office Umhlangha

<p>I often purchase items online and recently purchased something from London, the sender used Royal mail which promptly delivered my items to the Post Office within the specified time period. The Post Office however only notified me of my item being ready for collection on the 07th of November 2016, however the post office pick up notification note stated the 18th of October 2017. </p> <p> </p> <p>The customer then has 1 month to pick up their item from the point of being notified. I went to the post office within 2 weeks of being notified and was told that my item has already been sent back to the sender. </p> <p> </p> <p>The branch manager promised to call me back with feedback the next day 25th November and I have still not heard from he. He agreed that this was a problem that their branch was commonly faced with but if this is the case then the branch needs to get to the root cause of the problem and deal with it so that this issue is prevented in the future.</p> <p> </p> <p>To date I have still not received any feedback from the Post master at Umlangha Post office and I am not sure if I will get my goods at all.</p> <p> </p> <p>I am completely dissapointed that something travelled securely from abroad and I am unable to get my goods due to inefficiency locally.</p> <p> </p> <p>I would like to get some response in resolving this issue from the post office.</p> <p> </p> <p> </p>