Post Office service non existing.

Package RQ ********** 39MY stuck in JHB for weeks now. It says waiting for collection. There is a postal address on. I am expecting it to be delivered in George. I sent a email to customer service and they did not even ackowledged or rep**** on it. Yet they are 1st to strike for higher wages. Sis man, you people should be happy to have a job and should do it well.