Post Office Service

I had the worst experience one could ever imagine. I have send my mom money in Feb, unfortunately her account was frozen as its been a while since she wasn't using it. we then approached the bank to reverse the money to my account - 14 days later when I followed up nothing was done as "they could not get hold of client for authorization" and the query was closed. We tried again , same feedback after a week. My mom (63 yrs) had to go to Post Office in Polokwane to withdraw the money which she was told then that the account was frozen but nothing was done to assist her.

I then had to call Post Office where I was advised that she had to go to the nearest post office to fill in some documents which she did. I requested them for contacts of where I can follow up and I was then told they cant give me the numbers as only Post Office staff where the only ones who have access and allowed to call the Bloemfontein Offices. My mom was even told to come with airtime to make that call to Bloem offices as they take too long to pick up calls.

Fast forward 2 months later, when we follow up the account its still not active and my mom still hasn't received her money. I then followed with Post Office in Birchleigh as my mom is not well and she stays with me. We where still not helped and at least where given the contacts for Bloemfontein where they do activations. Today I tried calling all 6 different contacts where 4 of them are offline and 2 just rang unanswered.

I then decided to call customer complaint which I was told to do the same process that is already done and I was told directly that they will not assist me personally as they can only speak to a consultant from Post Office. The lady didn't even bother to check if the documents where received or not and told me to tell the person who we gave the documents to call them. Now my sickly mother has to go back to Polokwane and talk to the same consultant who told her to come with airtime for her to make a long call to Bloem.

If me as a 37 year old youngster feeling so defeated, imagine my 63yr old mom. I give up