Post Office Nightmare Delivery

I ordered an item from overseas from Dressinn. It was supposed to have been delivered on the 10th of May. I have been to the post office in Cresta and have the post office app on my phone. And the only feedback I get is this "Item has been returned from customs".... Wow, and now, is it just going to stay on this status forever ??? I will collect the item myself or even pay someone R 100 just to actually bring it to me before the winter is over. Honestly.