Post Office is Useless

South African Post Office is useless.

Bought a package from overseas, delivered in South Africa on 12 September 2018. Arrived at Germiston Hub and scanned in on 10 November 2018. I have been sending e-mail and calling with an answer. Today is 18 December 2018, still not response. Tracking number RI ********** 40ZA. I emailed- 'Patrick Nekhubvi' ********** ********** and **********

Always read my e-mails but do not bother to respond.

I have been tracking it since I was told it past customs. It arrived at the GERMISTON (HUB) on the 13th and it was cleared on the same day for delivery. Now it is the 18th and and when I track the package it says it is STILL cleared and heading for delivery. When I call the call center (***) they tell me to call ********** /75. When I finally get hold of that number they tell me to call ********** /7/8/9/10 or ********** . I tried today for over 5 hours to get through and not once was it answered. I got a automated voice saying \high call volume and please wait". This repeated 4 times then the line just cuts.

I contacted the GERMISTON (HUB) directly and they could not help me because their computers are running slow... Gave my number to the guy on dispatch and he has not called me back to give me any information or even a call to let me know he is still looking into the matter.

WHO THE HELL CAN ACTUALLY DO THEIR JOB AND HELP ME?!?!?