Post Office does no effort tracking my parcel

I have a parcel that arrived from Malaysia on the 11th of November. I have contacted JIMC by email, probably 30 times minimum and via phone about 10 times (over 100 calls made but they never answer)<br> <br> The people that I have spoken too just aren't trained at all, so ***********. I give them the tracking no which starts with FTLMY and all I get told is they cant work with that number? I have contacted the supplier and they don't have a UPU code so this is what I have, period.<br> <br> When I ask what must I do now, I get told \I don't know"I mean WHAT THE **** are you kidding me!? How must I get my ******* parcel then? **** sakes provide a solution"