Post office disservice

My daughter ordered a parcel of clothing which cost her R2500 in September 2014. When she is able to get through, sometimes taking up to 2 hours, and at the moment not answering at all, despite a recorded message saying your call is important to us - please be patient, she was told that they had not started sorting the smaller parcels yet, she must phone again later in the week! She eventually got her other parcel which she also ordered in September last year at the beginning of February 2015. Is this a post office service at all? Imagine closing a post office in a country - shocking, and then all their jobs will be lost.