Post office disaster

<p>I have returned 2 items back to Home choice on the 4th of April 2017,through post office courier services.one item was received by Home choice,and other item is still in transit a month and 2weeks ago.it's frustrating because the parcels were not supposed to be separated. I have used post office (track my parcel services),it only show the status of my parcel and not the location. The other parcel has been moved from one place to the other till it was recoverd by Homechoice. The missing parcel only shows the last time it was scanned,that was in post office,Southgate Mall.I believe that,s where my parcel vanished. I went back to Southgate for enquiries, they were not of much help,they just gave me different numbers to call and find out about my parcel.I called the national call center,it rings non stop and automatically drops,as they claim to experience high volumes of calls,even at 4am in the morning.I then called Witspos as well as the Head office,and emailed to customer.services@post office.co.za in vain,with no response.I have exhausted all means of finding my parcel.its been ****** by their employees. I just want my parcel back or a refund.the parcel is worth about R2999.its very sad because someone out there is using the blankets and its credited in my name.I unable to settle my account because of this ****** parcel.they re just *******,who are cold hearted and bitter.hw do they sleep at night with ****** blankets. They should be ashamed of themselves.if they have really ****** my parcel,they will rot in Hell.my parcel no is PA ********** 19ZA</p>