Post office dbn west street dissapointing

What a bad experience with Durban workshop post office,on the 5/11/2025 i went to send the parcel to Europe and the workers told me that the cut off date is on the 7/11/2025 but they denied to take my parcel after wasting my half of the day they told me to go back home,on the way i decided to go to durban station where i manage to sent my parcel to France and i was told that France is not been cut off like other countries and the cut off date was the 7th not 5th sometimes workers are being lazy for no reason