Post Office another SA fail

It is probably of no use writing a negative review of the SA Post Office, because why would the take note or care? It's the standard of service that we are experiencing everywhere in SA these days. I would just like to know why they have email addresses on their website to use when you need to get your SA tracking number on a international parcel? Because they don't respond even after numerous attempts. I suppose I know the answer to my question on what happened to our good post office department.