Post bank call center it's disappointing

Post bank call center and they don't do their job. the service is it's very poor and I don't know why sassa grant decided to have business with post bank. because I don't know it's been a 2 weeks since I have logged in the complain about the reversal of the money. But they told me to check on last week wensday.,I did that. they told me it was not yet reversed. and call them every day till this date today. when I call she says they have not yet updated my reversal. so she did it today and I must call them again on Wednesday to check if it has go through. I really don't understand what is it that they are where doing for all this weeks. But then I know it's a sassa grant money for my kids and iam entitled to it, a'm a South African citizen. But I seems like they don't care. because they where supposed to have reversed the money within 24hours but now it's been 2weeks. this is too much I need this money . My ID number ***. Phone number ***. I don't know maybe it's because its a Sassa grant money that is why I have been treated like this. they don't take me serious. But in all iam very disappointed. government it's give us this money to buy food and clothes for kids but you guys don't care.hence I say you don't take me serious.