Poor Support..Poor Systems

When Posbank was upgrading their system in late November and early December,which they never informed us as their valued clients,I tried to make several withdrawals on different occasions,and the machines gave me error messages-code 68,and no money came through.I lodged a complaint at one of the Post Office and they forwarded all the withdrawal slips and my bank statement as proof of what happened.<br> Since that time they have been investigating and promised to come back to me in 10 days,which they ever did.Only to be told that they cant see anything on their side,so I dont have a case.<br> I am really really disappointed and I WANT MY MONEY. ***This was reported by another postbank customer***<br> <br> BELOW IS THE MAIL I SENT IN DECEMBER:<br> <br> To: Management<br> <br> I am so shocked and disappointed by the very poor service I have received from your postbank in Bloemfontein.<br> An Agent by the name of bogobo/ bokhobo was so rude and unprofessional. I am not sure why you employ such people or even continue to have them in your organisation. Can someon senior listen to his calls and tell me if that is how they where trained to deal with customers. He also disrespected my wife..Your system has been down since