Poor Service - SA Post Office South Africa

Good day I have been waiting for an international parcel since November 2019. The parcel has arrived in South Africa at the end of December 2020 and it can be tracked until it has arrived at customs only on 04 February 2021. Not too sure what happened between the date that it arrived in South Africa, until it was received by customs, but there did not seem to be any movement during this time. Looking at the reviews from other angry customers, it seems that it may still take a long time before the parcel is actually delivered. The website of SA Post Office is not working, they are not answering telephones or communicating service delays to their customers.

It is very sad that the service of all state-owned entities in South Africa have deteriorated to this degree.