Poor Service from SAPO / Johannesburg International Mail Centre / EMS

Pathetic...there is no single person manning the telephones for queries...all my calls to them has dropped after holding on and listening to the pre recorded messages for over 7minutes at a time.

When using the tracking, my item has been showed to move between the International Mailing Centre and Boksburg and back to the Mailing centre...when will my parcel which already arrived in the country on the 19th October be ever sent to me?