POOR SERVICE FROM JIMC

Hello Peter I have been waiting for an item that I purchased in China to arrive to me. Its been almost 3 months now. The supplier gave me a tracking number and when I check it on the web, I see that it is at the JIMC. I tried calling all their customer numbers several times, not one person picks up the phone. The only thing you hear is the answering machine telling you to hold on till some helps you and after 5 minutes of waiting on the line, your call is cut. I have even emailed them and I'm still waiting for a response. This is an unacceptable way to conduct business and someone needs to tell us what is going on at the JIMC. We spend a lot of money and we expect to receive our goods.