Poor service from JIMC

Does anyone work at the Jhb international mail centre? I have been calling everyday since Tuesday 07 April 2015 to try track a package that has been sitting there since 30 March but the telephone never gets answered neither do the emails. This is pathetic service, no wonder the SAPO has such a bad reputation or is it just possibly all the *********** staff working there who rather spends working hours on facebook, twitter, instagram etc instead of doing what they are paid to do!!! Where is my package, I want my package!!?? What do I have to do or who do I have to contact to wake some people up so we can get our things...?