Poor Service delivery

i order a item on the 16th August 2017 online, the parcel arrived at JHB on 22nd of August 2017, then it departed JHB to Dubai!!!then arrived back in JHB on the 14th of September 2017, today is the 23rd of October 2017, and my parcel is still in transit, Departing JHB. This kind of service delivery is really poor, called numerous times, iv been told every time its in transit from JHB to DBN for over a month? international tracking number HJ ********** 77US. Local tracking Number IJ ********** 55ZA