POOR SERVICE CAPE MAIL

Cape Mail Hub is not performing well infact it is dysfunctional. Something has got to give here, I have been reading other people's complaints and now add mine to the list.I have been waiting for my international parcel since October ,my supplier records that they received it on 24 October 2019, still now I have not heard from Cape Mail. Telecalls are not answered, why are these people being paid salaries when they are not offering their duty diligently?, mere answering of calls would help us greatly to calm all fears and be patient when we are advised of the processes and duration.