POOR SERVICE AND NO CLEAR COMMUNICATION

MY PARCEL HAS BEEN LYING IN JBG FOR ALMOST TWO WEEKS AND EVERY TIME I CALL THE AGENT TELLS ME IT HAS NOT BEEN SCANNED IN YET HENCE NO LOCAL TRACKING NUMBER. IF YOU LUCKY IT TAKES ATLEAST 20 MINS TO GET HOLD OF SOMEONE BUT THEY CANT EVEN GIVE YOU A PROPER EXPLANANTION. MY TRACKING NUMBER IS RJ***GB. SENT FROM GB ON 13 FEB ALREADY. I CONFIRMED IT HAS BEEN IN JHBG FOR OVER A WEEK ALREADY. I SPOKE TO REBECCA, MAILED HER AND BRADLEY GREEN BUT NO RESPONSE. ALL I WANT TO KNOW IS WHERE IS MY PARCEL AND WHEN CAN I EXPECT TO COLLECT IT IN CAPE TOWN. HIGHLY FRUSTRATED!!!!. POOR SERVICE DELIVERY!!!!!!