Poor service

My insured parcel paid R833.40 for posting fee is in transit for 10 days since 12 June 2015 from Noorsekloof, Jeffreysbay to Port Elizabeth Hub. The insured parcel is still I Port Elizabeth. Delivery time to Sydney Australia 14 days. If it takes 10 days in Port Elizabeth Hub, how long will it takes to Johannesburg Hub and then to Australia. I think the call centre *** is also hopeless. Hold om 6 times already for nearly 20 min withh no answer, but the message in your ear is \your call is important to us". Please when will my parcel be on the plain to Sydney. Track nr CV***ZA"""