POOR SERVICE

Once again we have brilliant service from Sapo. Lodged a complaint online as when a client went to collect her parcel it had just disappeared and no one seems to know where too. I have been to the branch it was posted from and they cannot help either. <br> <br> So where can you get answers from in SAPO - I WOULD LIKE TO KNOW?<br> <br> My clients remarks are below -<br> I haven't received my parcel till today.<br> On the SAPO tracking the parcel is at Willow Way Post Office (closed during December) and all there parcels is transported to Silver Lakes Post Offices. I was at Silver Lakes Post Office and they haven't receive the parcel. The parcel is gone. They told me that the sender must put a complain in at their Post Office.<br> <br> <br> <br> <br>