Poor Service

I must say all government owened facilities have bad service and their employees who are supposed to be the faces and the voice of the company is either they don't know what they are doing or they just hate their jobs. I have never seen even one person who provides excellent customer service with passion or even a smile eg. GEPF is one of them with bad service. So the post office in cape town kenilworth i have posted a parcel with them using registeted mail on the 3rd of december and the post moved on the 4th to the capemail hub the post is still on the capemail hub even today and when i called post office last week i was told to send an email to customer service to enquire why the post has not yet reached its destination because it was supposed to be in vanderbijlpark on the 10nth of december already, but the in still no reply from their customer service.