POOR SERVICE

ON Thursday, 8 October, around noon, we posted an urgent parcel at Rosehill Post Offce (Port Alfred), and it was supposed to be a counter -to-door delivery, overnight. It contained study material.<br> I paid R194.65 for this service.<br> When I called Customer care on Monday , 12 October, the parcel could not be tracked, and they said that my son should go and inquire himself at Moreleta Park Post Office. The parcel was addressed to Vista Valley, 1101 Timbavati Street, Moreleta Park. Upon finding the address and telephone number on the internet, we could NOT find the post office at the address, only postal boxes. When trying the telephone number, an irritated person answered and said it was a private number! Clearly not the first time that he has been bothered!<br> <br> Eventually my son tracked the parcel and had to go and collect it HIMSELF at SILVERTON Post Office (Wednesday, 14 OCTOBER, 11 am) !!<br> <br> My question is: What did I pay the amount of R194.65 for? Not an overnight counter-to-door service???<br> Is the Post Office going to refund my money, since we had to go all the way to Silverton, and it was late????