Poor Pathetic Customer Service - South African Post Office

I have been following up on my international parcel since 2 August 2018 from the customer services department of the South African Post Office. The parcel arrived in South Africa at the JHB INT MAIL CENTRE HUB on 16 May 2018. I received a response the following day from the JIMC stating :"The item was received violated from the country of origin, not sure if the contents are damaged or missing. However I’m forwarding the enquiry to the relevant section for more information." I am still waiting. On the 8th of August i send another follow up email only to receive a response on the 29th of August from a Margaret Moremi and the email was addressed to Bridgette Seney to respond to my enquiry around 12h48. By 15h08 I send another email to Bridgette requesting the whereabout of my incoming parcel. Up till today no one is responding. The post office is employing *********** people who cannot even respond to an email. I require my parcel to be delivered immediately and I require an answer from the SAPO.