Poor customer service. Package still not delivered.

I've tried contacting SA Post Office on ***for weeks - never get through. I've also tried calling CapeMail - no one ever answers the phone.

I've tried emailing *** and after 2 weeks, they finally responded giving me updates to a parcel that isn't mine. The reason I know that it isn't my parcel, is because my tracking number shows that my parcel is still stuck at Cape Mail, yet the agent from customer services says my parcel is ready for collection in KZN.

I want to know why my parcel hasn't been released from Cape Mail in almost a month. My package has been in the country since 8 February, and I still don't have it.